1About this policy
This Privacy Policy applies to Global Steel Direct ABN 96 700 016 744 (“we”, “us”, “our”) and to this website at globalsteeldirect.com.au.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or providing us with your personal information, you consent to the collection, use and disclosure of that information as set out in this policy.
2The personal information we collect
“Personal information” means information or an opinion about an identified, or reasonably identifiable, individual. The personal information we may collect includes:
- Contact and enquiry details — your name, business or company name, email address, phone number, and any information you include in an enquiry, quote request, or message to us.
- Project and order information — details you provide about your project, product requirements, quantities, delivery points and timing.
- Correspondence — records of communications between us, including by email, phone and messaging services such as WhatsApp.
- Technical and website usage data — such as your IP address, browser type, device information, pages visited and referring website, collected automatically when you use our site (see section 5).
We do not intentionally collect sensitive information (as defined in the Privacy Act) and ask that you do not provide it to us unless we specifically request it.
3How we collect personal information
We collect personal information in the following ways:
- Directly from you — when you complete our contact or quote-request form, email or call us, message us, or otherwise interact with us.
- Automatically — through cookies and similar technologies when you visit our website (see section 5).
- From third parties — in limited circumstances, from third parties such as referrers, or publicly available sources, where relevant to providing our services.
Where it is reasonable and practicable, we collect personal information directly from you.
4Why we collect, hold, use and disclose your information
We collect and use your personal information for purposes including to:
- respond to your enquiries and provide quotes;
- source, coordinate, supply and deliver steel products and related services;
- arrange documentation, inspection, freight and customs clearance;
- communicate with you about your enquiry, order or our services;
- manage our relationship with you and improve our website and services;
- comply with our legal and regulatory obligations; and
- with your consent, send you marketing communications (see section 8).
If you do not provide the personal information we request, we may not be able to respond to your enquiry or provide our services to you.
6Who we disclose your information to
We may disclose your personal information to third parties where necessary to provide our services or where otherwise permitted or required by law, including:
- steel mills, manufacturers and suppliers;
- freight forwarders, shipping lines and logistics providers;
- customs brokers and inspection agencies;
- our service providers, including IT, hosting, email and form-handling providers;
- our professional advisers, such as accountants and lawyers; and
- government, regulatory or law-enforcement bodies where required or authorised by law.
We do not sell your personal information.
7Overseas disclosure
Because we source steel internationally and our team and some of our service providers are located outside Australia, your personal information may be disclosed to, or stored by, recipients located overseas — including in countries across Asia and other regions from which we source product.
Where we disclose personal information to overseas recipients, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles. By providing us with your personal information, you acknowledge and consent to this overseas disclosure.
8Direct marketing
We may send you marketing communications about our products and services where you have consented, or where otherwise permitted under the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth).
Every marketing message we send will include a way to opt out. You can unsubscribe at any time, or ask us to stop sending you marketing communications, by contacting us using the details in section 14.
9How we store and protect your information
We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include physical, technical and administrative measures appropriate to the sensitivity of the information.
No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
10Data breaches
If we become aware of a data breach that is likely to result in serious harm to any individual whose personal information is involved, we will respond in accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth), including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
11Accessing and correcting your information
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, contact us using the details in section 14.
We will respond to your request within a reasonable period. There is generally no charge for making a request, although we may charge a reasonable fee for providing access in some circumstances. We may need to verify your identity before actioning your request.
12Retention of your information
We retain personal information only for as long as necessary for the purposes described in this policy, or as required to meet our legal, accounting or regulatory obligations. When personal information is no longer required, we take reasonable steps to destroy or de-identify it.
13Third-party websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.
14Complaints and how to contact us
If you have a question about this policy, wish to access or correct your information, or would like to make a complaint about how we have handled your personal information, please contact us:
We will acknowledge your complaint and aim to resolve it within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
15Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on this page, with the “Last updated” date shown at the top. We encourage you to review it periodically.